Shipping and Return Policy

Shipping Policy

Order Processing:

  • Orders are typically processed within 5-7 business days. Processing times may vary during peak seasons or due to unforeseen circumstances. You will receive an email notification once your order has shipped.

Domestic Shipping:

  • We offer standard shipping within the United States, with an estimated delivery time of 7-14 business days.
  • Expedited shipping options are available at checkout, with delivery times ranging from 1-3 business days, depending on the selected service.

International Shipping:

International shipping rates may apply.

Shipping Rates:

  • Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as your shipping destination.
  • Any applicable shipping promotions or discounts will be applied at checkout.

Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email. You can track your order using the link provided or by visiting the carrier’s website.
  • Please allow 24-48 hours for the tracking information to update.

Shipping Delays/Damage:

  • While we strive to meet our delivery estimates, we are not responsible for delays caused by the carrier, weather conditions, or other factors outside our control.
  • If there is a problem or any damage done to the product packaging during transit, please contact USPS/UPS. We are not responsible for any damages/lost/stolen packages once the package has been delivered to USPS/UPS.

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Return Policy

RETURNS/REFUNDS - Due to the nature of our products, we are unable to accept returns. However, your satisfaction is our top priority. If you experience any issues with your order, please contact us within 7 days of receiving your purchase, and we will do our best to make it right. We may offer a replacement, exchange, or store credit depending on the specific circumstances.

BODY BUTTER MELTING POLICY -   Though we include thermal packaging in every order, we are not able to guarantee that the butters will not melt in transit. We will not be replacing/refunding body butters that have melted in transit. We highly recommend signing up for tracking notifications with the USPS or UPS tracking link and bringing the package inside as soon as it is delivered if possible. While body butter can change its texture and volume based on current temperatures due to being an aerated product - it will not lose nutritional integrity.  This resilience is one of the unique benefits of body butter! Should your product melt in transit, it can be easily re-whipped at room temperature or stirred briskly and put in the fridge for a solid balm texture. By placing your order with us, you agree to our body butter policy. Feel free to email us if you have any questions or concerns at: chloebellahandcrafted@gmail.com Thank you for your support & understanding!

DISCLAIMER - This product is intended for topical use only and is not a medical treatment. The information provided is based on personal experiences and traditional use and does not constitute medical advice. If you have any health concerns, please consult with a healthcare provider.

You can always contact us for any return question at chloebellahandcrafted@gmail.com.